Incoming Algorithm Update – Series I

Posted on Posted in Development

Dear Merchants In May, ResellerRatings will be updating and tweaking how it calculates and displays merchant ratings.  The goal of our latest algorithm adjustment is to ensure ratings that accurately describe the customers sentiment and business activity for the current consumer. Our past Algorithm used a tier based system that effectively worked like a sliding […]

Update to Rating Calculation and Display

Posted on Posted in Development

On Thursday 2/7, ResellerRatings updated how it calculates and displays merchant ratings. The main goal for the change was to improve accuracy for consumers, and to simplify the user experience to avoid confusion. In terms of the algorithm itself, a merchant’s rating has long been calculated as the simple average of reviews received from customers. […]