We pride ourselves on giving our clients the resources necessary for meeting their customers where it matters most. Our latest Instant Survey updates help do exactly that. The changes to Instant Survey allow users to connect unsatisfied customers with dedicated customer serv
When brands and retailers are clear on what’s expected of them from customers, it’s easier to provide an experience that keeps them returning. One of the keys to gaining an accurate idea of what customers expect from a shopping experience is user generated content. Whether it’s positive
After gaining the attention of a new shopper, losing it is the last thing a retailer hopes for, especially if they’re engaged to the point of reading customer reviews. Ensuring ratings and reviews keep the attention of shoppers can be tough with all the distractions online nowa
Get the full multi-store picture for all your local store accounts After discussion with one of our clients, we wanted to make the snapshot of overall store performance more clear and easier for you to pull analysis from. We’ve made several key changes to the old report which broke down the re
Going the route of soliciting false reviews can be appealing to brands and retailers for a number of reasons. Maybe previous efforts to collect reviews from customers missed the mark or maybe the negative effects of having no reviews at all are being felt. While fake reviews may seem like the ma
Customers don’t give their trust to just anyone, so earning it is a pretty big deal. Although earning the trust of new customers can be tough, unfortunately losing it is fairly easy. After customers feel they’ve been deceived or misled, getting t
The Instant Survey is dead, long live the Checkout Survey. So this isn’t just a naming convention change on our platform, but a full-on update to our classic Instant Survey (loom video – 4 mins). First some backstory, the Checkout Survey is really designed for two things Get great qualit
Have you ever taken a vacation that you couldn’t wait to tell everyone about when you got home? If so, you probably remember taking and sharing lots of pictures encouraging people to visit and see the same things you did too. Similarly to taking a memorable vacation, having a positive shopping
Since March is Women’s History Month, there’s no time like the present to showcase some of the women owned businesses making an impact on our area. Our local business community wouldn’t be able to thrive without women who make countless sacrifices day in and day out. One of the best ways w
Properly leveraging social proof helps solve a number of problems for retailers. Whether it’s getting the questions of customers answered correctly and promptly, or it’s promoting a new product or service, engaging with social proof the right way can lead to a steady stream of cust
