We want you to reach customers in every channel out there. That’s core to the goals of ResellerRatings and powering the voice of customers in a meaningful way. Connecting your customer stories and giving life to them is incredibly important to us. Creating beautiful, visual imagery and dynamic
While not quite an algorithm change we are changing our score display scale. Read part I here. We’ve been working on aligning our rating scale for all our individual benchmarks and detailed rating history charts from a 10 scale to a 5 scale to match our stars. This was primarily a legacy based
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So we noted something that we thought was interesting that was potentially confusing on the ResellerRatings storefront. When a review is ‘published’ on ResellerRatings, a merchant reply below the review might actually have a date that prior to the publishing. That is because merchant mem
We’ve made a couple of new additions to the data on the ResellerRatings Storefront to improve transparency. We think these changes will help ease the complexity of the data and make understanding the store ratings even easier. New Positive Rating Percentage within the last year. Because the re
