The ResellerRatings Blog

Cymax Group sets out to amplify UGC and reviews with ResellerRatings

Posted by ResellerRatings Blog on November 15, 2017

We're thrilled to share that Cymax Home Square Group Inc., a leader in online sales for all items home and office, recently selected ResellerRatings' Reviews Suite to help them achieve an optimal online shopping experience for customers by leveraging customer-generated content to amplify their reviews.

Cymax strives for ultimate customer satisfaction and has accordingly created an unmatched experience for customers with a simple e-commerce shopping solution. To further this initiative, Cymax plans to integrate Reviews Suite tools that will connect consumer-generated product images and Q&A to reviews, helping customers make better informed buying decisions and increasing conversion rates.

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Topics: Consumer Ratings, Reviews Suite,, Customer Experience, UGC, Case Study, Press Release

3 Steps for Great Customer Service

Posted by Bradley Poole on November 9, 2017

Your business is making waves in all the right ways. Reviews are coming in and most of them are raving about how great of an experience the customer had. Sprinkled among those good reviews is the odd negative review that points out ways in which your business can improve. These reviews should not be ignored and should be addressed thoughtfully.

As you scroll through your reviews, take a breath. Every company receives the odd piece of negative feedback, even those that have overwhelmingly positive reviews. But how can you turn “Never buying anything from here ever again!” into “They solved my issue and I am now buying the whole catalog!”? Below are three steps for tackling and responding to these reviews.

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Topics: negative reviews, Customer Experience, Customer Service